Welcome back to our blog!
Today I want to talk to you all about what my typical workday consists of at Intrepid Travel Vacations as the office administrative assistant.
Upon arrival into the office, my first priority is coffee! I’m the first one in the office so my job is making sure that we are always stocked up with coffee and supplies to keep us going through our busy days at a travel agency.
Once I’m settled at my desk with my piping hot coffee, I check the voicemails left by our clients. Prioritizing the return calls and allocating them to the appropriate travel agents makes sure that that the urgent issues or emergencies are dealt with first. Now you may ask, “What can possibly be urgent?”. You’d be surprised at some of the requests we get. For instance, the biggest issue would be where someone needs to travel out in the next few days, but they just realize they need a Visa to get into a country. I facilitate this process for our clients by providing the correct paperwork and help the client fill out the forms and tell them where to go to submit the form to expedite the process.
The rest of the day is spent answering the phone, replying to emails and assisting the agents with booking client’s vacations, arranging transportation, accommodations, and entertainment for all travellers. We want our clients to have a experience of a life time.
I also reach out to our clients to find out how their vacation went. It’s important to find out that the arrangements we made for them were beyond satisfactory. This feedback allows us to continue improving our services and making sure that we provide the best in our field.
Stay tuned for our next blog on how Intrepid is involved in charity/community outreach programs.
Thanks for choosing to travel with Intrepid Travel Vacations!
Have a wonderful day!
Intrepid Travel Vacations 